• The customer has the right to request a replacement or return for any reason within seven days from the date of receiving the request, with the exception of food and care products.

• When returning or exchanging, the product must be in its original condition and has not been opened, tampered with or poorly stored.

• The customer bears all the costs of return or replacement if the reason is not a mistake from us.

• In the event of returning or exchanging purchases, the customer will bear the shipping fees if they were paid in advance.

• In the event that the payment was made by credit cards / Mada / payment and the customer wants to return the purchases, the customer will bear the shipping fees if they were paid in advance.

• In the event of a defective product, we must be notified within a maximum period of 24 hours from the time of receipt, with the exception of the expired product, so the reporting period is a full week from the date of receipt

How to make a refund:

• Upload the image of the defected product to our WhatsApp: +966 58 137 9390 or email us: info@greenlifeksa.com

• Our team will verify the issue. If it meets our refund criteria. In the case of Riyadh, our team will collect the product and refund the amount during collection.

• In the event of returning or exchanging purchases, the customer who is outside Riyadh will bear the shipping fees if they were paid in advance.

• Refunds in Riyadh and outside Riyadh can take around 2 to 5 days