• We Only Provide Shipment in Riyadh City, Saudi Arabia

• In the event of a defective product, we must be notified within a maximum period of 48 hours from the time of receipt, with the exception of the expired product, so the reporting period is a full week from the date of receipt.

• The customer has the right to cancel the order before it is delivered to the shipping company, and bear the fees for returning the amount, if any.

• In the event that the order cannot be delivered due to the non-response or reversal of the purchase decision without reason, we have the right to reduce its priority in the service or to refrain partially or completely.

• We make several delivery companies available and we are committed to delivering customers' orders as soon as possible to the delivery companies and providing the tracking number to the customer and the contact number with the concerned companies if required, and the only responsible for following up the shipment with the delivery companies is the customer alone.

• We are not obligated to solve the problems and disputes between the customer and the shipping company, and the official reference separating them is the official authorities and the Communications and Information Technology Commission without us bearing any responsibility.

• Same day delivery may take from 5 hours to more than 18 hours

• We seek to provide the necessary support for customer requests, but we do not bear any consequences resulting from the delay or loss of shipments due to providing us with wrong information by the customer or modifying it after the shipping process.

• Without prejudice to any of our rights or remedies, we may suspend, reduce or cancel the priority of the Service at our sole discretion, and refund any amounts paid and received by us on a canceled Product.

• We have the right to cancel the service in the event of detecting a fraud attempt and refer it to the official authorities.

• By registering on the Site, you agree to receive mail, text or call messages in which we inform you of certain information that we think may be of interest to you in one way or another, or that may be of interest to you at the very least.

• The customer has the right to request a replacement or return for any reason within seven days from the date of receiving the request, with the exception of food and care products.

• When returning or exchanging, the product must be in its original condition and has not been opened, tampered with or poorly stored.

• The customer bears all the costs of return or replacement if the reason is not a mistake from us.

• In the event of returning or exchanging purchases, the customer will bear the shipping fees if they were paid in advance.

• In the event that the payment was made by credit cards / Mada / payment and the customer wants to return the purchases, the customer will bear the shipping fees if they were paid in advance.

• In the event of a defective product, we must be notified within a maximum period of 24 hours from the time of receipt, with the exception of the expired product, so the reporting period is a full week from the date of receipt

How to make a refund:

• Upload the image of the defected product to our WhatsApp: +966 58 137 9390 or email us: info@greenlifeksa.com

• Our team will verify the issue. If it meets our refund criteria. In the case of Riyadh, our team will collect the product and refund the amount during collection.

• In the event of returning or exchanging purchases, the customer who is outside Riyadh will bear the shipping fees if they were paid in advance.

• Refunds in Riyadh and outside Riyadh can take around 2 to 5 days